Help Center
Questions customers ask most.
Quick answers for setup, payments, support and package changes. For anything urgent, WhatsApp Mazuwo directly.
General & Services
We provide high-speed wireless internet for homes and businesses, managed Wi-Fi solutions, and VoIP telephone services.
Fibre is coming soon! We are working on expanding our fibre network to bring even faster and more reliable internet to more communities. Stay tuned for updates on availability in your area.
Simply submit your address through our website or contact our sales team. We will perform a free coverage assessment to determine if your location is serviceable.
We offer various packages ranging from basic home internet to high-speed business solutions. Contact our sales team for the latest packages.
Yes. We offer uncapped packages. Package features may vary depending on the plan selected.
We offer both contract and month-to-month options, depending on the package selected.
Installation & Equipment
Yes. Our standard installation fee is R2,000, which includes the installation of the required equipment and setup of your internet service.
Once your application has been approved, installations are typically completed within 2–3 working days, subject to technician availability and weather conditions.
No. Our wireless internet does not require a telephone line.
Depending on your package, installation may include an outdoor wireless receiver, indoor Wi-Fi router, and power supply (PoE). Equipment provided remains subject to your service agreement.
Yes. We can relocate your service, subject to coverage availability. A relocation fee may apply.
Severe weather may occasionally affect wireless signal quality. Our network is designed to minimise interruptions, and service typically returns once conditions improve.
Billing & Payments
We accept Debit Order, EFT, Bank Deposit, and online payments where available.
Monthly subscriptions are due on the agreed billing date each month as stated in your service agreement.
Your service may be suspended until the outstanding balance is settled. Once payment is received, reconnection will be processed.
Support & Troubleshooting
You can report faults by calling our support team, sending a WhatsApp message, logging a ticket through the customer portal, or sending an email to our support department.
Our support team is available during business hours, with network monitoring conducted 24/7.
Slow speeds can be caused by multiple devices using the connection, poor Wi-Fi signal, temporary network congestion, weather conditions, or device-related issues. Our support team can assist with troubleshooting.
Restart your router and power supply, ensure all cables are securely connected, check whether other devices have the same issue, and confirm there is power at your premises.
Yes. Your Wi-Fi router can connect multiple devices such as phones, laptops, smart TVs, gaming consoles, and tablets. However, the number of devices and the activities they can perform depend on the internet package you choose. Lower-speed packages are suitable for everyday browsing and streaming but may not provide the performance required for online gaming. If you plan to game online or have multiple users connected at the same time, we recommend selecting a higher-speed package.
Contact our support team, and we will guide you through changing your Wi-Fi password or assist remotely where possible.
Account & Service Changes
Yes. You can upgrade your package at any time by contacting our sales or support team.
Please submit a written cancellation request according to the notice period specified in your agreement.
You can reach us through phone, WhatsApp, email, the customer portal, or our social media channels.